Refunds and Return Policy

Last Updated: 22/11/2023

Thank you for choosing Bradshaw Hall Fisheries LTD We are committed to providing high-quality seafood products and exceptional customer service. Please read our Refunds and Return Policy carefully before making a purchase.

Refunds

We understand that circumstances may arise where you need to cancel or modify your order. Our refund policy is designed to be fair and accommodating.

  • Full Refund within 72 Hours: Customers may request a full refund within 72 hours after making a booking. To initiate a refund, please contact our customer service team at or call 01204 307197. Refunds requested after the 72-hour window will be subject to review and approval.
  • Refund Eligibility: To be eligible for a refund, the request must be made within the specified time frame, and the product must be in its original condition. Refunds will be processed to the original payment method.

Returns

While we strive to deliver top-quality products, if you are not completely satisfied with your purchase, we accept returns under the following conditions:

  • Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 48 hours of receiving your order. Provide detailed information and, if possible, include photographs. We will assess the situation and arrange for a replacement or refund.
  • Incorrect Orders: In the event that you receive an incorrect order, please notify us within 48 hours of receiving the product. We will work to resolve the issue promptly by arranging for the correct product to be sent or providing a refund.

How to Request a Refund or Return

To request a refund or return, please follow these steps:

  1. Contact Customer Service: Reach out to our customer service team via email ator by calling 01204 307197
  2. Provide Information: Clearly state the reason for the refund or return and provide any necessary details, such as order number, product information, and images if applicable.
  3. Wait for Approval: Our customer service team will review your request and respond as soon as possible. Approved refunds will be processed within a reasonable timeframe.

Contact Us

If you have any questions about our Refunds and Return Policy, please contact us at or call 01204 307197

Bradshaw Hall Fisheries LTD
Slack Lane, Off Bradshaw Road, Bradshaw Bolton BL2 4JW
01204 3071975